Vikas Sharma – Medium

Vikas Sharma

Vikas Sharma

Framework Fever: Why Agile Needs Context Over Conformity

Agile started as a mindset to create better software with values like customer collaboration, responding to change, and prioritising…

6d ago

Framework Fever: Why Agile Needs Context Over Conformity

6d ago

Vikas Sharma

Agile Advantage: How to Play the Game with Speed and Precision

When Agile first came onto the scene, the big promise was all about speed: faster iterations, quicker releases, and constant, responsive…

Oct 25

Agile Advantage: How to Play the Game with Speed and Precision

Oct 25

Vikas Sharma

Build Workplaces That Thrive

In today’s fast-paced world, the relentless chase for success often leaves us sacrificing something precious our health. We work hard to…

Oct 14

Build Workplaces That Thrive

Oct 14

Vikas Sharma

Agile Solutions for Modern Data Warehousing

In data warehousing, agility is the key to orchestrating flexibility amidst complexity.

Sep 7, 2023

Agile Solutions for Modern Data Warehousing

Sep 7, 2023

Vikas Sharma

Phases of a Voice of customer program

Gathering customer feedback is a mainstay in business and a well-designed voice of the customer (VoC) program is a necessity for any…

Apr 1, 2021

Phases of a Voice of customer program

Apr 1, 2021

Vikas Sharma

Methods to capture Voice of Customer data

The difference between successful and non-successful businesses is that the former understand their customer.

Feb 13, 2021

Methods to capture Voice of Customer data

Feb 13, 2021

Vikas Sharma

Five voice of the customer best practices for business success

There are many technical solutions available in the market to capture customer needs, expectations, and their experiences with the…

Feb 7, 2021

Five voice of the customer best practices for business success

Feb 7, 2021

Vikas Sharma

Four Myths of Voice of Customer

Most customer experience leaders say that they have active VOC programs in place by tracking NPS, asking their customers to complete…

Jan 31, 2021

Four Myths of Voice of Customer

Jan 31, 2021

Vikas Sharma

Know the pulse of your customers by Voice of a Customer program

Poor customer experiences result in a loss by businesses because of defections and abandoned purchases, and people are twice as likely to…

Jan 12, 2021

Know the pulse of your customers by Voice of a Customer program

Jan 12, 2021

Vikas Sharma

Customer touchpoints: A primer to improve customer experience

Every business wants to improve customer experience, but unless you have your customer in mind at every touchpoint, there’s a high chance…

Nov 29, 2020

Customer touchpoints: A primer to improve customer experience

Nov 29, 2020

Vikas Sharma

Vikas Sharma

Designing future workplaces using culture, wellbeing leadership, AI, and ESG principles. Follow me to discover how these shape the work environment of tomorrow!

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